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Missing licence file blocks access to entire web app Options
mikevanoo
#1 Posted : Friday, May 07, 2010 4:30:58 AM
Rank: Newbie

Groups: Registered

Joined: 9/4/2006
Posts: 4

Hi,

I've just spent the better part of a day trying to work out why our app will only serve pages from localhost and not to remote clients - they just receive a blank page (regardless of what page you hit and regardless of whether SlickUpload is in use on that page). It turns out that the SlickUpload .lic file was missing from the bin folder. Fine, our mistake. However, I thought SlickUpload would apply some branding to the page rather than block access entirely? Am I missing something? Could something be swallowing an error perhaps? 

I've rather have something explicit in this situation, other than a mysterious blank response.

Any help would be appreciated.

Thanks,

Mike.

P.S. We are using .NET 2.0 and SlickUpload 4.1.1.0

 

Axosoft
#2 Posted : Friday, May 07, 2010 9:41:36 AM
Rank: Administration


Groups: Administrators

Joined: 7/7/2005
Posts: 1,586
Location: Scottsdale, AZ

That's not an expected behavior from an unlicensed version of SlickUpload. I would assume the branding logic is probably conflicting with something else, perhaps another component in your app. We have improved some of the branding logic in later versions (the one you're using is almost 2 years old), but I can't think of anything specific that would cause those symptoms. If you have a sample that replicates the issue, I'd be happy to take a look.

Let me know if you run into any other issues.

mikevanoo
#3 Posted : Friday, May 07, 2010 10:00:08 AM
Rank: Newbie

Groups: Registered

Joined: 9/4/2006
Posts: 4

Hi,

Thanks for the quick reply.

I've just dropped in v5.5.2 and this exhibits the same behaviour. i.e. when the licence file is missing or is present but is my old v4.1.1.0 licence (although I believe the .lic isn't forward compatible).

I've tried breaking on all thrown errors (Debug -> Exceptions -> tick "Thrown" for everything) but nothing is raised. 

Any further ideas on how to track this down would be appreciated....

Thanks again,

Mike.

 

Axosoft
#4 Posted : Friday, May 07, 2010 10:40:45 AM
Rank: Administration


Groups: Administrators

Joined: 7/7/2005
Posts: 1,586
Location: Scottsdale, AZ

You're right, the license only supports the licensed version and previous. Can you email your web.config to chrish at krystalware dot com? I'll take a look and see if I see anything in the configuration.

Also, can you view source on the page? Make sure that it's not an issue of html coming through, but being malformed?

Are you using a typical ASP.NET site design, or do you have something custom? UpdatePanels?

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